Pricing & Payments
Shipping & Delivery
How to upload your proof of purchase on your Heroshe dashboard
You are about to sleep after a long day but an annoying cricket would not stop chirping in the background. I can imagine that is the same feeling you got when you received an email from us asking for the proof of purchase of your item. We know it might be inconvenient but we ask for it in order to be compliant with the Department of Homeland Security’s (DHS) guidelines for shipping consumer electronics and high-end luxury products. The proof of purchase helps them confirm that the item was boug
What to Include in Proof of Purchase and Return Label
Did you receive an email from the Heroshe warehouse informing you that your shipment requires proof of purchase or a return label? This email is sent to customers who want to ship high-end luxury items in order to stay compliant with the U.S. Customs guidelines. You can read the backstory here [https://blog.heroshe.com/shipping-electronics-is-back/]. To make sure your documents get approved by the verification team, we have decided to let you know the necessary information in both documents. W
How to get a PDF version of your order confirmation via email
When you successfully order an item online you receive an email receipt. When a shipping company asks for proof of purchase, you can send a PDF version of this email in three simple steps. Let's go! From Mobile 1. Click on the three dots (kebab) menu and select Print. 2. This opens the printer copy of the order confirmation. On the top left menu, select and click on 'Save as PDF' and click the PDF download button. 3. This takes you to your Files where you can rename and download the file.